Policies & FAQs | LEVEL UP WELLNESS

Appointment & Cancellation Policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in our day that could have been filled by another client who desires to work with LEVEL UP WELLNESS. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, will be charged the full cost of the appointment to the card on file.We (Michael Bono II, ND and LEVEL UP WELLNESS) reserve the right to modify this policy at any time for any reason.

What services does Level Up Wellness offer?

All services are detailed on our Services & What to Expect page. If you have specific questions about a service, please Contact Us.
How can I schedule an appointment?

Please visit the Services page to schedule an appointment. We have done our best to streamline this process; however, we recognize that technology can be fickle on occasion and almost always at the most inconvenient time. If you are having difficulties scheduling an appointment with LEVEL UP WELLNESS, please fill out the Contact Us form or give us a call at 231.666.1648 and we would be happy to help.
Do you accept insurance?

No LEVEL UP WELLNESS does not accept insurance; however, we strive to make Natural Health accessible to everyone. If you are dedicated to learning how you can become a healthier and more vibrant you but cost is a concern, please contact us and we can discuss solutions.
Do you accept HSA or FSA?

Because LEVEL UP WELLNESS uses Jane Practice Management Software, our services are classified under MCC 8099 which is an umbrella category for Health Practitioners. Please keep in mind that the company that manages your HSA or FSA card may not approve payments for our services despite our classification. You are provided an itemized receipt for all services or products purchased from LEVEL UP WELLNESS in order to maximize the chances of approval.
Are your services available in languages other than English.

Not currently. If enough need arises, we are open to learning whatever language necessary to conduct appointments.
How can Emotional Balance and Energy Work be done remotely?

This is both an excellent question and one that is difficult to answer cleanly. There is a growing amount of research that the electromagnetic field around the human body influences and is influenced by quantum mechanics. The mind is able to influence quantum fields and through a rather complicated physics explanation, creates a chain reaction that can allow us to perform certain types of emotion balancing and energy work from anywhere on Earth.
How do you protect my information?

LEVEL UP WELLNESS uses Jane Practice Management for client forms and appointment facilitation. This practice management software is compliant with HIPAA, PIPEDA, and GDPR. All card transaction are PCI-compliant. Paper files are also retained as a safeguard against any unfortunate circumstance that would hinder our access to Jane’s data storage. Files are reviewed on a regular basis and are retained for 7 years after date of your final appointment. For more information on Jane’s data management practices, please visit their website: https://jane.app/
Why are there so many photos of trees on the website?

Trees are strong with deep roots and the ability to reach into the heavens. The deeper their roots, the taller they stand. The Essential Oil of many types of tree helps to ground the individual in the present moment. The Flower Essences of trees are also great teachers by helping us to overcome fears, show greater kindness and compassion, navigate periods of great change, carry responsibility with greater ease, learn from past failures, forgive, and so much more.
Can you cure me?

The short answer is a simple no. We are facilitators only. Doctor means “teacher” and we can teach you about your body and health. We can guide you and make recommendations based on what we find through the course of our work together. If you are “cured” as a result of your own work, then congratulations!